Wednesday, May 8, 2013

PROBLEMS OF PUBLIC ENTRPRISES



Public enterprises suffer from a great deal of problems. These problems faced by the state enterprises are:
v       Choice of the form of organization:
The success of an organization largely depends on the choice of an organization. Before selecting the form of organization, its nature, capital requirement, requirement of managers and the state policy should be considered.
v       Autonomy:
In theory, it has been believed that state enterprises have attained managerial autonomy. But in practice, the estimates committee has suggested that these organizations are subject to government interference and control. Maximum government interference has affected efficiency of the organization.
v       Internal administration:
Lack of adequate trained personnel put a lot of difficulties on the administration of public enterprises. The managing directors are senior personnel of the government who do not have adequate technical knowledge on the management of public enterprises.
v       Price policy:
The pricing policy of the state enterprises is another problem of these organizations. A sound pricing policy should him at earning some profit so that the enterprises will be economically viable units. The pricing policy should be such that it will cover the cost and meet the financial requirement for development plans.
v       Poor project planning:
Investment decisions in many public enterprises not based upon proper evaluation of demand and supply, cost benefit analysis and technical feasibility.
v       Over-capitalization:
Due to inefficient financial planning, lack of effective financial control and easy availability of money from the government, several public enterprises suffer from over-capitalization. The Administrative Reforms Commission found that Hindustan Aeronautics, Heavy Engineering Corporation and Indian Drugs and Pharmaceuticals Ltd. Were over-capitalized.
v       Excessive overheads:
Public enterprises incur heavy expenditure on social on overheads like townships, schools, hospitals, etc. In many cases such establishment expenditure amounted to 10 percent of the total project cost. Recurring expenditure is required for the maintenance of such overhead and welfare facilities. Hindustan Steel alone incurred an outlay of Rs. 78.2 crore on townships. Such amenities may be desirable but the expenditure on them should not be unreasonably high.
v       Overstaffing:
Manpower planning is not effective due to which several public enterprises like Bhilai Steel have excess manpower. Recruitment is not based on sound labour projections. On the other hand, posts of Chief Executives remain unfilled for years despite the availability of required personnel. As many as 26 public sector units were top less on January 1, 1987.
v       Under-utilization of capacity:
One serious problem of the public sector has been low utilization of installed capacity. In the absence of definite targets of production, effective production planning and control, proper assessment of future needs, adequate supply of power and industrial peace, many industrial peace, many undertakings have failed to make full use of their fixed assets. The average capacity utilization in more than 5 percent of the public enterprises has been less than 75 percent. There is considerable idle capacity. In some cases productivity is low on account of poor materials management or ineffective inventory control.
v       Lack of a proper price policy:
There is no clear-cut price for public enterprises and the Government has not laid down guidelines for the rate of return to be earned by different undertakings. Public enterprises are expected to achieve various socioeconomic objectives and in the absence of a clear directive, pricing decision are not always based on rational analysis. In addition to dogmatic price policy, there is lack of cost-consciousness, quality consciousness, and effective control on waste and efficiency.

v       Inefficient Management:
The management of public enterprises in our country leaves much to be desired. Managerial efficiency and effectiveness have been low due to inept management, uninspiring leadership, too much centralization, frequent transfers and lack of personal stake. Civil servants who are deputed to manage the enterprises often lack proper training use bureaucratic practices. Political interference in day-to-day affairs, rigid bureaucratic control and ineffective delegation of authority hamper initiative, flexibility and quick decisions. Motivations and morale of both executives and workers are low due to the lack of appropriate incentives.
v       Unsatisfactory industrial Relations:
In several public enterprises relations between management and labour are far from cordial. There has been serious and frequent labour trouble in Durgapur steel. Plant, Bharat Heavy Electrical, Bhopal, and in Bangalore-based undertakings.
v       Lack of coordination:
Various public enterprises are dependent on one another as the output of one enterprise is the input of another. For instance, the efficient functioning of power and steel plants depends on the production and transportation of coal which turn is dependent upon supplies of heavy equipment machinery.
HOW TO IMPROVE THE EFFICIENCY OF PUBLIC ENTERPRISES?
1.       The managerial autonomy of public enterprises should be preserved through greater delegation of power and by reducing the number of civil servants and bureaucrats on their boards of directors.
2.       A management culture different from the bureaucratic culture should be developed to promote initiative and decision-making. Greater representation should be given to non-official part-time directors. Now the Government of India has decided to appoint technocrats in place of civil servants on the boards of public enterprises.
3.       Chief executives should be provided tenure of 5 years and superannuary posts should be created for understudies of chief executives.
4.       Special training programmes should be undertaken for developing a professional cadre of managers in the various functional areas of management. Participative management style should be promoted. Standing conference on public enterprises (SCOPE) can help in its task.
5.       An efficient personnel management system is to be developed to improve recruitment, selection, appraisal, promotion, job satisfaction, compensation and industrial relations in public enterprises. Production incentives should be introduced.
6.       The process of project appraisal an investment decisions should be streamlined. Detailed feasibility studies should be made.
7.       A drive should be launched to improve capacity utilization and to build up cost consciousness among public sector concerns.
8.       Continuous monitoring of cash flows, tight control over inventory, and improvement in productivity is necessary for prudent use of working capital clear-cut objectives should be laid down to facilitate evaluation of performance.
9.       An efficient management information system and early warning devices are to be developed to avoid delays taking and implementing decision.
10.   An Effective machinery for periodic review and appraisal of performance of public enterprises should be created so that their problems are identified and remedial measures undertaken as early as possible.
On the recommendations of the Standing Committee on public sector undertakings, the Government has prepared a draft White paper to spell out its strategy and objectives of the public sector. The planning Commission has constituted a high level Working Group under the chairman ship of Mr. Krishnamurthy to:
v       Suggest an appropriate pricing policy for the public sector.
v       Review the achievements and shortcomings of public enterprises in fulfillment of the national development goals.
v       Suggest measures for improving management and work culture in the public sector.
v       Identify the areas where the public sector should be required to assume the role of the leader and trend-setter for achieving excellence
v       Suggest measures for improving the autonomy of public enterprises while maintaining their overall accountability.
NEW POLICY OF GOVERNMENT
 In India, a number of joint sector enterprises have been established, e.g., Gujarat State fertilizers Company, Indian Telephone industries Ltd., Hindustan Machine tools, cochin refineries, Indian Rate Earths Ltd., Praga Tools corporation, etc.
The central Government has laid down following guidelines for the ownership and management o f joint sector enterprises:
1.       Each proposal for setting up of a joint sector project will be judged ad decided on its own merits.
2.       The joint sector projects are welcome in industries from which the private sector has been excluded. But the undertakings covered by the MRTP Act would not be permitted to use the joint sector as a device for entry into industries from which they are otherwise excluded.
3.       If a big business house or a foreign majority company wants to participate in a joint sector project, prior permission of the Central Government is essential.
4.       Ina joint sector enterprise involving no foreign collaboration, the distribution of equity ownership would be: Government 26 percent, private enterprises 25 prevent and investing public and financial institutions 49 per cent.
5.       Where foreign collaboration or participation is involved, ownership pattern is: Government 25% foreign investor 20% and the investing public including financial institutions 35%.
6.       No single party can hold more than 25% share without prior approval of the Central Government.
7.       Strategic or basic policy decisions are made by then board of directors on which all the partners are represented. Tactical or operational decisions are made by the chief Executive and his team of executives. The Government will ensure for itself an effective voice in the management and operation of joint sector concerns.
8.       Chief Executives in charge of production, marketing, finance and personnel should have the status of whole time directors. The chairman of the Board is exported to integrate the divergent goals of all major partners so that the management may evolve policies required to achieve the overall objectives of the enterprise.
9.       The boards of directors may consist of (a) majority of Government nominees, (b) majority of non-government directors, or (c) directors in proportion to the equity ownership of various partners in the joint sector enterprise.

PRICING POLICY IN PUBLIC ENTERPRISES



The investment policy of the Government aims at channelizing public investment in basic and infrastructural sector and for continuing with the provisions of essential commodities. The pricing policies in the Central Public Sector Enterprises (CPSEs) are therefore, interlinked with the investment policies. Another dimension of the pricing policy is to create a balance between the social objectives of these enterprises and their commercial viability and also the overall economic policies of the Government.
It has been accepted principle that prices of products produced and service rendered by public enterprises should be so determined that at a satisfactory level of capacity utilization these enterprises not only cover their costs of production, but also generate a reasonable amount of surplus.
This will assist in capital formation and enable redeployment of the capital for further strengthening of economic and social infrastructure. In this sense, product making in public enterprises is not quite inconsistent with the public purpose. It is the Government’s expectation that with the excusive investment in the public sector enterprises, these enterprises do not at any stage erodes the resource base, but strengthens it. It is therefore, recognized that subject to the total overall impact of certain product prices on the economy, the producers in the public sector should generally have proper control in determining the prices of their commodities. These policies are applicable to public sector as well as private sector and are discussed below:
        i.            AGRICULTURE
An agricultural product comprises both food grains and industrial raw materials. The stress is on adoption of a pricing policy which will provide a minimum fair return to the producers, reduce fluctuations in prices and achieve an equitable distribution of essential consumer goods. An efficient public distribution system is an essential ingredient to ensure that this pricing strategy Works equitably. Under this policy, Govt. of India fixes Minimum
Support prices (MSP) in respect of major food grains and industrial raw materials on the recommendation of the commission on Agricultural Costs Prices (CACP). At the same time, Government ensures supply of major grains to weaker sections of society at reasonable rates through public distribution system.
Food Corporation of India (FCI) implement procurement and public distribution policy for food grains while Jute Corporation of India and cotton corporation India implement MSP policy for jute and cotton respectively.
      ii.            COAL
The pricing of coal has been completely deregulated after colliery control order, 1945. Under the colliery control order, 2000, the central government has no power to fix the prices of coal and the coal companies themselves are competent to fix grade-wise prices for coal produced by them based on marketing economics.
    iii.            FERTILIZERS
At present, only urea, which is the main nitrogenous fertilizer constituting about 60% of the total fertilizer consumption in the country, is under statutory price and partial distribution control. Urea is sold/made available to the farmers at statutory notified sale price. All other varieties of fertilizers were removed from price and distribution control between August ‘92 and June ’94. However, Government of India still indicates the MPP in respect of major phosphates and complex fertilizers, namely Di-Ammonium phosphate(DAP), Muriate of Potash(MOP) and Complex Fertilizers. The MR for Single supper phosphates (SSP) are indicated by the respective State Government. The statutorily notified sale price and indicative MRP is generally kept less than the cost of production of the respective manufacturing unit. The difference between the cost of production and the selling price/MRP is paid as subsidy/concession to manufacturers. As the consumer prices of both indigenous and imported fertilizers are fixed uniformly, financial support is also given on imported urea and decontrolled phosphates and potassic fertilizers.
     iv.            STEEL
Prices of steel products have been fully decontrolled and the Central Public Sector Enterprises (CPSEs) are free to determine prices of their products/service based on free interplay to market forces. However, the Government, through its policy initiatives attempts to ensure adequate availability of steel in the domestic market and a stable price regime.
       v.            PETROLEUM PRODUCTS
Effective from 1/4/02, pricing of petroleum products except for PDS  kerosene and domestic LPG , has become market determined. As per the decision taken at the time of announcement of APM dismantling, post APM Government subsidies on PDS kerosene and Domestic LPG were to be on flat rages basis to be provided from the fiscal budget and after providing for this subsidy , the retail prices were to vary as per changes in the international prices.
     vi.            POWER
The power tariff for the sale of power by the generation company to the distribution company and to other persons is determined/regulated as per the terms and conditions notified by the Government of India vide its notification dated 30th March 1992 and subsequent amendments made therein from time to time.
As per the Electricity Act, 2003, the Regulatory commission shall be guided by Electricity Tariff policy to be notified by the Central Government in near future.
   vii.            PHARMACEUTICALS
For fixations of prices of pharmaceutical products in Central Public Sector Enterprises (CPSEs), the Drugs Price Control Order (DPCO), 1995 is followed. As per DPCO, the pharmaceutical products are categorized as scheduled and Non-scheduled formulations. The prices of scheduled products are fixed by the National pharmaceutical pricing Authority (NPPA) under the provisions of DPCO. The Maximum Retail Prices (MRP) of scheduled formulations are fixed and revised as per announcement/notification by the Government of India. In case of Non-scheduled formulations the prices are fixed by the CPSEs on cost plus basis.
PURCHASE PREFERENCE POLICY
The policy of purchase preference for products and services of Central Public Sector Enterprises (CPSEs) by Government Departments/Organizations and other CPSEs was introduced in 1992 by replacing the earlier policy of both price and purchase preference operating since 1971. The underlying objective of this policy is to enable CPSEs to adjust to the new environment of competitiveness and market mechanism in the wake of liberalization/globalization and to assist these enterprises in improving their profitability by better utilization of their installed capacities.
The purchase preference policy (PPP) was initially made applicable for a period of three years. However, over the period of time it has been reviewed and extended from time to time with or without certain modifications. The policy was last reviewed by the Government in June,2005 and extended vide O.M. dated 18.07.2005 it with certain modifications for a period of three years beyond 31.3.2005 with clear stipulation that the policy will be terminated with effect from 31.3.2008.

PUBLIC SECTOR IN INDIA


PUBLIC SECTOR IN INDIA
At the time of independence, India was backward and under developed – basically an agrarian economy with weak industrial base, high rate of unemployment, low level of savings and investment and near absence of infrastructural facilities. Indian economy needed a big push. This push could not come from the private sector because of the lack of funds and their inability to take risk with large long-gestation investments. As such, government intervention through public sector was necessary for self –reliant economic growth, to diversify the economy and to overcome economic and social backwardness.
OBJECTIVES OF PUBLIC SECTOR
The public sector aims at achieving the following objectives:
·         To promote rapid economic development through creation and expansion of infrastructure.
·         To generate financial resources for development.
·         To promote redistribution of income and wealth.
·         To create employment opportunities.
·         To promote balanced regional growth.
·         To encourage the development of small-scale and ancillary industries, and
·         To promote exports on the one side and import substitution, on the other.

ROLE OF PUBLIC SECTOR
The public sector has been playing a vital role in the economic development of the country. Public sector is considered a powerful engine of economic development and an important instrument of self-reliance. The main contributions of public enterprises to the country’s economy may be described as follows:
1.       Filling the Gaps in Capital Goods: At the time of independence, there exited serious gaps in the industrial structure of the country, particularly in the field of heavy industries such as steel, heavy machine tools, exploration and refining  on oil, heavy Electrical and equipment, chemicals and fertilizers, defense equipment, etc.  Public  sector has helped to fill up these gaps. The basic infrastructure required for rapid industrialization has been built up, through the production of strategic capital goods. If this way the public sector has considerably widened the industrial base of the country.
2.       Employment: Public sector has created millions of jobs to tackle the unemployment problem in the country. Public sector accounts for about two-thirds of the total employment in the organized industrial sector in India. Bu taking over manual sick units the public sector has protected the employment of millions. Public sector has also contributed a lot towards the improvement of working and living conditions of workers by serving as a model employer.
3.       Balanced Regional Development: Public sector undertakings have located their plants in backward and untraded parts of the country. These areas linked basic industrial and civic facilities like electricity, water supply, township and manpower public enterprise have developed these facilities thereby bringing about complete transformation in the socio-economic life of the people in these regions. Steel plants of Bhilai, Rourkela and Durgapur; fertilizer factory at sindri, are few examples of the development of backward regions by the public sector.
4.       Contribution to public exchequer: Apart from generation of internal resources and payment of dividend, public enterprises have been making substantial contribution to the Government exchequer through payment of corporate taxes, excise duty, custom duty tax in this way they help in mobilizing funds for financing the needs for the planned development of the country. In recent years, the total contribution form the public enterprises has increased considerably, between the periods 2002-03 to 2004-05 the contribution increased by Rs.81, 438 crores on the average.
5.       Export promotion and Foreign Exchange Earnings: Some public enterprises have done such to promote India’s export. The State Trading Corporation(STC), the Minerals and Metals Trading Corporation(MMTC), Hindustan Steel Ltd., the Bharat Electronics Ltd., the Hindustan Machine Tools, etc., have done very well in export promotion. The foreign exchange earnings of the public sector enterprises have been rising from Rs.35 crores in 1965-66 to Rs 42, 264 crores in 2004-05.
6.       Import substitution: Some public sector enterprises were started specifically to products goods which were formerly imported and thus to save foreign exchange. The Hindustan Antibiotics Ltd., the Indian Drugs and pharmaceuticals Ltd.(IDPL), the Oil and Natural Gas Corporation(ONGC), the Indian Oil Corporation Ltd., the Bharat Electronics Ltd., etc., have saved foreign exchange by way of import substitution.


7.       Research and development:  As most, of the public enterprises are engaged in high technology and heavy industries, they have undertaken research and development programmes in a big way. Public sector has laid strong and wide base for self-reliance in the field of technical know-how, maintenance and repair of sophisticated industrial plants, machinery and equipment in the country. Through the development of technological skill, public enterprises have reduced dependence on foreign know how. With the help of the technological capability, public sector undertakings have successfully computed in the international market.
In addition to the above, the public sector has played an important role in the achievement  of constitutional goals like reducing concentration of economic power in private hands, increasing public control over the national economy, creating socialistic pattern of society, etc. with all its linkages the public sector has made solid contributions to national self-reliance.

LIMITATIONS OF PUBLIC SECTOR
Despite their impressive role, public enterprises in India suffer from several problems and shortcomings. Some of these are described below:
1.       Poor project planning: Investment decisions in many public enterprises are not based upon proper evaluation of demand and supply, cost benefit analysis and technical feasibility. Lack of a precise criterion and flaws in planning have caused undue delays and inflated costs in the commissioning of projects. Many projects in the public sector have not been finished according to the times schedule.
2.       Over- capitalization: Due to inefficient financial planning, lack of effecting financial control and easy availability of money from the government, several public enterprises suffer from over- capitalization. The administrative Reforms Commission found that Hindustan Aeronautics, Heavy Engineering Corporation and Indian Drugs and pharmaceuticals Ltd were over-capitalized. Such over - capitalization resulted in high capital-output ratio and wastage of scare capital resources.
3.       Excessive Overheads: Public enterprises incur heavy expenditure or social overheads like townships, schools, hospitals, etc. in many cases such establishment expenditure amounted to 10 percent of the total project cost Recurring expenditure is required for the maintenance of such overheads and welfare facilities. Hindustan Steel alone incurred an outlay of Rs. 78.2 crore on town ships. Such amenities may be desirable but the expenditure on them should not be unreasonably high.
4.       Overstaffing: Manpower planning is not effective due to which several public enterprises like Bhilai steel have excess manpower. Recruitment is not based on sound labour projections. On the other hand, post of Chief Executives remain unfilled for years on spite the availability of required personnel.



5.       Under-utilization of Capacity: One serious problem of the public sector has been low utilization of installed capacity. In the absence of definite targets of production, effectuate production planning and control and proper assessment of future needs many undertakings have failed to make full use of their fixed assets. There is considerable idle capacity. In some cases productivity is low on account of poor material is management or ineffective inventory control.
6.       Lack of a proper price policy: There is no clear-cut price policy for public enterprises and the Government has not laid down guidelines for the rate of return to be earned by different undertakings. Public enterprises are expected to achieve various socio-economic objectives and in the absence of a clear directive, pricing decisions are not always based on rational analysis. In addition to dogmatic price policy, there is lack of cost-consciousness, quality consciousness, and effective control on waste and efficiently.
7.       Inefficient Management: The management of public  enterprises in our country leaves much to be desired. Managerial efficiency and effectiveness have been low due to  inefficient management, uninspiring leadership, too much centralization, frequent transfers and lack of personal stake. Civil servants who are deputed to manage the enterprises often lack proper training and use bureaucratic practices. Political interferences in day-to-day affairs, rigid bureaucratic control and ineffective delegation of authority hamper initiative, flexibility and quick decisions. Motivations and morale of both executives and workers are low due to the lack of appropriate incentives.

CAUSES FOR THE EXPANSION OF PUBLIC ENTERPRISE
At the time of independence, India was backward and underdeveloped –basically an agrarian economy with weak industrial base, high rate of unemployment,  how level of savings and investment and near absence of infrastructural facilities. India economy needed a big push. This push could not come from the private sector because of the lack of funds and their inability to take risk with large long- gestation investments. As such, government intervention through public sector was necessary for self-reliant economic growth, to diversify the economy and to overcome economic and social backwardness.
Let us discuss the rationale or causes for the expansion of public sector enterprises in India.
1.       Rate of Economic Development and public Enterprises:  The justification for public enterprises in India was based on the fact that the targeted rate of economic growth planned by the government was much higher than could be achieved by the private sector alone. In other words, the public sector was essential to realize the target of high growth rate deliberately fixed by the government.
2.       Pattern of Resources Allocation and Public Enterprises: Another reason for the expansion of the public sector lies in the pattern or resources allocation deeded upon under the plans. In the second plan the emphasis was shifted to industries and mining, mainly basic capital goods industries to be developed under the aegis of the public sector. Thus more resources for industrialization were funneled through the public sector.
3.       Removal of Regional Disparities through public enterprises: Another important reason for the expansion of the public sector was the need for balanced development in different parts of the country and to see that there were no serious regional disparities. Public enterprises were set up in those regions which were underdeveloped and where local resources were not adequate. Good examples are the setting up of the three steel plants of Bhillai, Rourkela and Durgapur and the Neyveli project in Madras which meant to help industrialize the regions surrounding the project.
4.       Sources of funds for economic development: Initially, state was an important sources or fund for development. The surplus of government enterprises could be re-invested in the some industries or used for the establishment and expansion of other industries. Profits of public sector industries can be directly used for capital formation which is necessary for the rapid development of the country.
5.       Socialistic pattern of society: The socialistic pattern of society envisaged in the constitution calls for expansion of public sector. For one thing, production will have to be centrally planned as regards the type of goods to be produced, the volume of output and the timing of their production. Besides, one of the objectives of the directive principles of the Indian Constitution is to bring about reduction of the inequalities of income and wealth and to establish an egalitarian society. The Five years plans have taken his up as a major objective of planning. The public enterprises were used as major instruments for the reduction of inequalities of income and to bring about a more equitable distribution of income in several ways.
6.       Limitations and Abuses of the Private sector: The behavior and attitude of the private sector itself was an important factor responsible for the expansion of the public sector in the country. In many cases the private sector could not take initiatives because of the lack of funds and their inability to take risk with large long-gestation investments. In a number of cases the government was forced to take over a private sector industry or industrial units either in the interest of workers or to prevent excessive exploitation of consumers. Very often the private sector did not function as it should and did not carry out its social responsibilities. Accordingly, the government was forced to take over or nationalize the private sector units.
To sum up the expansion of the public sector was aimed at the fulfillment of our national goals, viz., the removal of poverty, the attainment of self-reliance, reduction in inequalities of income, expansion of employment opportunities, removal of regional imbalances, acceleration of the pace of agricultural and industrial development, to reduce concentration of ownership and prevent growth of monopolistic tendencies by acting as effective countervailing power to the private sector, to make the country self reliant in modern technology and create profession, technological and managerial cadres so as to ultimately rid the country from dependence on foreign aid.
CAPITAL FORMATION
Capital formation is a concept used I macroeconomics, national accounts a financial economics. Occasionally it is also used in corporate accounts. It can be defined in three ways:
·         It is a specific statistical concept used in national account statistics econometrics and macroeconomics. In that sense, it refers to a measure of the net additions to the (physical) capital stock of a country (or an economic sector) in an accounting interval, or, a measure of the amount by which the total physical capital stock increased during an accounting period. To arrive at this measure, standard valuation principles are used.
·         It is used also in economic theory, as a modern general term or capital accumulation, referring to the total “stock of capital” that has been formed , or to the growth of this total capital stock
·         In a much broader or vaguer sense , the term “ capital formation” has in more recent times been used in financial economics to refer to savings drives, setting up financial institutions, fiscal measures, public borrowings, development of capital markers, privatization of financial institutions, development of secondary markets. In this  usage, it refers to any method in utilizing or mobilizing capital resources for investment purposes. Thus, capital could be “formed” in the sense of “ being brought together for investment purposes in many different ways. This broadened meaning is not related to the statement measurement concept or to the classical understand of the concept in economic theory”.
EMPLOYMENT
Employment is a contract between two parties, one being the employer and the other being employee. An employee may be defined as:
“A person in the service of another under any contract of hire, express or implied, oral or written, where the employer has the power or right to control and direct the employee in the material details of how the work is to be performed.”
INFRASTRUCTURE
Infrastructure is basic physical and organizational structures needed for the operation of a society or enterprise, or the services and facilities necessary for an economy to function. It can be generally defined as the set of interconnected structural elements that provide framework supporting an entire structure of development.
The term typically refers to the technical structures that support a society, such as roads, water supply, sewers, electrical grids, telecommunications, and so forth, and can be defined as “the physical components of interrelated systems providing commodities and services essential to enable, sustain, or enhance societal living conditions.”
Viewed functionally, infrastructure facilitates the production of goods and services, and also the distribution of finished to markets, as well as basic social services such as schools and hospitals; for example, roads enable the transport of raw materials to a factory in military parlance, the term refers to the buildings and permanent installations necessary for the support, redeployment, and operation of military forces.

CONTRIBUTING DISCIPLINES TO ORGANISATINAL BEHAVIOUR


Psychology:
Psychology has perhaps the most influence on the field of organizational behavior because it is a science of behavior. Almost all aspects of behavior are studied by psychologist. Psychology deals with studying human behavior that seeks to measure, explain and sometimes change the behavior of humans and other animals. Psychologists primarily interested to predict the behavior of individuals to great extent by observing the dynamics of personal factors, environmental and situational factors. Those who have contributed and continue to add to the knowledge of OB are learning theorists, personality theorists, counseling psychologists and most important, industrial and organizational psychologist.

Some of the numerous areas of interest within the disciplines of psychology are:
  • General Psychology
  • Experimental Psychology
  • Clinical Psychology
  • Consumer Psychology
  • Personality and Social Psychology
  • Industrial Psychology
  • Counseling Psychology
  • Educational Psychology
  • Consulting Psychology
Understanding Psychological principles and its models help significantly in gaining the knowledge of determinants of individual behavior such as learning process, motivation techniques, personality determinants and personality development, perceptual process and its implications, training process, leadership effectiveness, job satisfaction, individual decision making, performance appraisal , attitude measurement, employee selection, job design and work stress.
Learning is important in understanding organizational behavior because of the concepts and generalizations that have developed from it. Managers are more interested to seek solutions to the following key aspects:
  • What are the causes of Behavior?
  • What are the goals and purposes of particular Behavior?
  • What are the roles of genetic and environmental factors on the formation of particular Behavior?
  • What are the common values, attitudes and characteristics that are binding people together, though individuals differ from one another in personal values, personalities and attitudes?
  • To what extent individuals identification or belongingness with others will help shape his or her behavior?
  • To what extent social learning is associated to motivational level of individual?

All these generalizations are associated with learning, which occurs through out a person’s life. One of the most important attributes of psychology is the emphasis on the scientific study of behavior. Psychologists attempt to understand behavior on the basis of rational, demonstrable cause-effect relationships. Although learning and motivation are the main focus of psychology, the immediate applications to the field of organizational behavior are widespread. Basic knowledge of human behavior is important in work design, leadership, organizational design, communication, decision making, performance appraisal systems and reward programs. These issues are falling within the domain of organizational behavior.

Sociology:
The major focus of sociologists is on studying the social systems in which individuals fill their roles. The focus of attention is centered on group dynamics. They have made their greatest contribution to OB through their study of group behavior in organization, particularly formal and complex organizations. Sociological concepts, theories, models and techniques help significantly to understand better the group dynamics, organizational culture, formal organization theory and structure, organizational technology, bureaucracy, communications, power, conflict and inter-group behavior. Psychologists are primarily interested to focus their attention on the individual behavior.

Key concepts of Sociology:
Most sociologists today identify the discipline by using one of the three statements:
  • Sociology deals with human interaction and this interaction is the key influencing factor among people in social settings.
  • Sociology is a study of plural behavior. Two or more interacting persons constitute a plurality pattern of behavior.
  • Sociology is the systematic study of social systems.
A social system is an operational social unit that is structured to serve a purpose. It consists of two or more persons of different status with different roles playing a part in a pattern that is sustained by a physical and cultural base. When analysising organizing as social system, the following elements exist:
  • People or actors
  • Acts or Behavior
  • Ends or Goals
  • Norms, rules, or regulation controlling conduct or behavior
  • Beliefs held by people as actors
  • Status and status relationships
  • Authority or power to influence other actors
  • Role expectations, role performances and role relationships.
There fore, organizations are viewed by sociologies as consists of a variety of people with different roles, status and degree of authority. The organization attempts to achieve certain generalized and specific objectives. To attain some of the abstract ends such as the development of company loyalty, the organization’s leaders appeal to the shared cultural base.
The discipline of sociology has been associated with the following characteristics of a science.
i) It is empirical: it is based on observation and reasoning, not on supernatural revelation, and its results are not speculative
ii) It is theoretical; I attempts to summaries complex observations in abstract, logically related propositions that purport to explain causal relationships in the subject matter.
iii) It is cumulative; theories build upon one another, new theories correcting, extending and refining the older ones.
iv) It is no ethical; the scientists do not ask whether particular social actions are good or bad; they seek merely to explain them.

Social Psychology
It has been defined as the scientific investigation of how the thoughts, feelings and behavior of individuals are influenced by the actual, imagined or implied presents of others. What makes social psychology social is that it deals with how people are affected by other people who are actually physically present or who are imagined to be present or even whose presence is implied.
In general sociology focuses on how groups, organizations, social categories and societies are organized, how they function, how they change. The unit of analysis is the group as a whole rather than the individuals who compose the group. Social Psychology deals with many of the same phenomenal but seeks to explain whole individual human interaction and human cognition influences culture and is influenced by culture. The unit of analysis is the individual within the group. In reality, some forms of sociology are closely related to social psychology.

Social Psychologists study an enormous range of topics including conformity, persuasion, power, influence, obedience, prejudice, discrimination, stereotyping, sexism and racism, small groups, social categories, inter-group behavior, crowd behavior, social conflict, social change, decision making etc. Among them the most important topics relevant to organizational behavior field are behavioral change, attitude change, communication, group process and group decision making. Social psychologists making significant contributions in measuring, understanding and changing attitudes, communication patterns they ways in which groups can satisfy individual needs and group decision making process.

Anthropology
The main aim of anthropology is to acquire a better understanding of the relationship between the human being and the environment. Adaptations to surroundings constitute culture. The manner in which people view their environment is a part of culture. Culture includes those ideas shared by groups of individuals and languages by which these ideas are communicated. In essence, culture is a system of learned behavior. Their work on culture and environment has helped us to understand differences in fundamental values, attitudes and behavior among people in different countries and within different organizations. Much of our current understandings of organisatoinal culture, organization environments and differences between national cultures are the results of the work of anthropologists or those using their methodologies.

The world is the laboratory of anthropologists, and human beings must be studied in the natural habitant. Understanding the importance of studying man in natural settings over time enables one to grasp the range of anthropology. Familiarity within same of the cultural differences of employees can lead to a greater managerial objectivity and depth in the interpretation of behavior and performance. Anthropologists contribute to study the following aspects in organizational settings – comparative values, comparative attitudes, cross-cultural analysis between or among the employees.

Political Sciences:
Contributions of political scientist are significant to the understanding of behavior in organizations. Political scientists study the behavior of individuals and groups within a political environment. They contribute to understand the dynamics of power centers, structuring of conflict and conflict resolutions tactics, allocation of power and how people manipulate power for individual self interest. In a business field, organizations wanted to attain supremacy in their own field and indulge in politicking activities to gain maximum advantages by following certain tacks like Machiavellianism, coalition formation, malpractices etc. The knowledge of political science can be utilized to the study the behavior of employees, executives at micro as well as macro level.

Economics
Economics contributes organizational behavior to great extent in designing the organizational structure. Transaction cost economics influence the organization and its structure. Transaction costs economics implies costs components to make an exchange on the market. This transaction cost economics examines the extent to which the organization structure and size of an organisation varies in response to attempts to avoid market failures through minimising production and transaction costs within the constraints of human and environmental factors. Costs of transactions include both costs of market transactions and internal co-ordination. A transaction occurs when a good or service is transferred across a ‘technologically separable barrier” Transaction costs arise for three main reasons: They are as follows.

i) Uncertainty/Complexity: Due to incomplete information, limited skills, time, the transaction is highly complex and uncertain. Signing a meaningful market contract minimizes such uncertainty which increases transactions costs. Both sides have to spend time and money on agreeing ex ante conditions of the contract. Suitable organisation structural relationships will facilitate to meet this objective.

ii) Opportunism (seeking self-interest or exploiting situation-cheating others):
If there are large number of sellers, the chances of being exploited is relatively diminished – market mechanism controls transaction costs. If small number of players exist in the market, opportunism becomes more difficult to control due to dependency on seller. Creating legal contract or developing liaison with buyers can help minimise this problem – a cost is paid to minimise exploitations. When faced with opportunism, there are three possible organisational design: they are as follows: a) Market co-ordination b ) Hierarchies-Organisation co-ordination and c) Hybrid –Network Structure

iii) Asset Specificity (Creating special assets to provide a special good or service):
Developing specific human or physical assets to provide special good or service which cannot be redeployed for other purposes. The higher the degree of asset specificity, the higher the potential transaction costs because of post contractual opportunism. Designing suitable organisational structure – Inter-firm networks or hierarchies will help to control this type of transaction cost
Economic Pressures determine the suitable structure either through markets, hybrid network structures or hierarchy to organise transactions effectively. Failure to organize in the appropriate way will lead to the firm being deselected by the market. As environment is so dynamic, organization must respond to change its structure. Shifts from large firm hierarchies to networks or to market relations are in terms of changing conditions of the economising function.

Conclusion:
The behavioral sciences have had a significant impact on the field of organizational behavior. They have provided a reference that encourages the use of the scientific method. Some of the more generally agreed upon influences of behavioral science on organizational behavior are:
·         the systematic use of theories and theory building to explain behavior
·         An empirical base to study individuals, group, and organization.
·         The increased use of rigorous research methods
·         Less use of arm chair speculation in reaching managerial decisions
·         Efforts to communicate theories, research and ideas to practicing managers as well as members of the field.

Challenges and Opportunities of Organizational Behavior

The following are some of the significant problems:
  • Improving People Skills
  • Improving Quality and Productivity
  • Managing Workforce Diversity
  • Responding to Globalization
  • Empowering People
  • Coping with Temporariness
  • Stimulating Innovation and Change
  • Emergence of the e-organization
  • Improving Ethical Behavior

Improving People Skills:
Technological changes, structural changes, environmental changes are accelerated at a faster rate in business field. Unless employees and executives are equipped to possess the required skills to adapt those changes, the achievement of the targeted goals cannot be achieved in time. There two different categories of skills – managerial skills and technical skills. Some of the managerial skills include listening skills, motivating skills, planning and organizing skills, leading skills, problem solving skill, decision making skills etc.
These skills can be enhanced by organizing a series of training and development programmes, career development programmes, induction and socialization etc.

Implications for Managers: Designing an effective performance appraisal system with built-in training facilities will help upgrade the skills of the employees to cope up the demands of the external environment. The lower level cadre in management is required to possess more of technical skills. As they move towards upward direction, their roles will be remarkably changed and expected to have more of human relations and conceptual skills.

Improving Quality and Productivity:
Quality is the extent to which the customers or users believe the product or service surpasses their needs and expectations. For example, a customer who purchases an automobile has certain expectation, one of which is that the automobile engine will start when it is turned on. If the engine fails to start, the customer’s expectations will not have been met and the customer will perceive the quality of the car as poor. Deming defined quality as a predictable degree of uniformity and dependability, at low cost and suited to the market. Juran defined it as fitness for use. The key dimensions of quality as follows.


  • Performance: Primary operating characteristics of a product such as signal coverage, audio quality, display quality etc.
  • Features: Secondary characteristics, added features, such as calculators, and alarm clock features in hand phone
  • Conformance: Meeting specifications or industry standards, workmanship of the degree to which a product’s design or operating characteristics match preestablished standards
  • Reliability: The probability of a product’s failing within t a specified period of time
  • Durability: It is a measure of product’s life having both economic and technical dimension
  • Services: Resolution of problem and complaints, ease of repair
  • Response: Human to human interface, such as the courtesy of the dealer
  • Aesthetics: Sensory characteristics such exterior finish
  • Reputations: Past performance and other intangibles, such as being ranked first.

More and more managers are confronting to meet the challenges to fulfill the specific requirements of customers. In order to improve quality and productivity, they are implementing programs like total quality management and reengineering programs that require extensive employee involvement.

Total Quality Management (TQM): It is a philosophy of management that is driven by the constant attainment of customer satisfaction through the continuous improvement of all organizational process. The component of TQM are (a) intense focus of the customer
(b) concern for continual improvement (c) improvement in the quality of everything the organization does (d) accurate measurement and (e) empowerment of employees.

Reengineering: This refers to discrete initiatives that are intended to achieve radically redesigned and improved work process in a bounded time frame. Business Process Reengineering employees a structural methodology that reduces work process to their essential composite activist and provides cost performance matrices to facilitate a business case for dramatic improvements. Both functional and cross-functional processes are evaluated through workflow analysis and activity based costing. In many cases, the application of new technology and industries best practices will enable quantum improvement in an organization’s cost and performance.

Implications for Managers: Today’s managers understand that any efforts to improve quality and productivity must influence their employees. These employees will not only be a major force in carrying out changes, but increasingly will participate actively in planning those changes. Managers will put maximum effort in meeting the customer’s requirements by involving everyone from all the levels and across all functions. Regular communications (both formally and informally) with all the staff at all levels is must.
Two way communications at all levels must be promoted. Identifying training needs and relating them with individual capabilities and requirements is must. Top management’s participation and commitment and a culture of continuous improvement must be established.

Managing Workforce Diversity:
This refers to employing different categories of employees who are heterogeneous in terms of gender, race, ethnicity, relation, community, physically disadvantaged, homosexuals, elderly people etc. The primary reason to employ heterogeneous category of employees is to tap the talents and potentialities, harnessing the innovativeness, obtaining synergetic effect among the divorce workforce. In general, employees wanted to retain their individual and cultural identity, values and life styles even though they are working in the same organization with common rules and regulations. The major challenge for organizations is to become more accommodating to diverse groups of people by addressing their different life styles, family needs and work styles.

Implications for Managers: Managers have to shift their philosophy from treating everyone alike to recognizing individual differences and responding to those differences in ways that will ensure employee retention and greater productivity while, at the same time not discriminating. If work force diversity is managed more effectively, the management is likely to acquire more benefits such as creativity and innovation as well as improving decision making skills by providing different perspectives on problems. If diversity is not managed properly and showed biases to favor only a few categories of employees, there is potential for higher turnover, more difficulty in communicating and more interpersonal conflicts.

Responding to Globalization:
Today’s business is mostly market driven; wherever the demands exist irrespective of distance, locations, climatic conditions, the business operations are expanded to gain their market share and to remain in the top rank etc. Business operations are no longer restricted to a particular locality or region. Company’s products or services are spreading across the nations using mass communication, internet, faster transportation etc. An Australian wine producer now sells more wine through the Internet than through outlets across the country. More than 95% of Nokia hand phones are being sold outside of their home country Finland. Japanese cars are being sold in different parts of globe. Sri Lankan tea is exported to many cities across the globe. Executives of Multinational Corporation are very mobile and move from one subsidiary to another more frequently.

Implications for Managers: Globalization affects a managerial skills in at least two ways: i) an Expatriate manager have to manage a workforce that is likely to have very different needs, aspirations and attitudes from the ones that they are used to manage in their home countries. ii) Understanding the culture of local people and how it has shaped them and accordingly learn to adapt ones management style to these differences is very critical for the success of business operations. One of the main personality traits required for expatriate managers is to have sensitivity to understand the individual differences among people and exhibit tolerance to it.

Empowering People
The main issue is delegating more power and responsibility to the lower level cadre of employees and assigning more freedom to make choices about their schedules, operations, procedures and the method of solving their work-related problems. Encouraging the employees to participate in work related decision will sizably enhance their commitment at work. Empowerment is defined as putting employees in charge of what they do by eliciting some sort of ownership in them. Managers are doing considerably further by allowing employees full control of their work. An increasing number of organizations are using self-managed teams, where workers operate largely without boss. Due to the implementation of empowerment concepts across all the levels, the relationship between managers and the employees is reshaped. Managers will act as coaches, advisors, sponsors, facilitators and help their subordinates to do their task with minimal guidance.

Implications for Manager: The executive must learn to delegate their tasks to the subordinates and make them more responsible in their work. And in so doing, managers have to learn how to give up control and employees have to learn how to take responsibility for their work and make appropriate decision. If all the employees are empowered, it drastically changes the type of leadership styles, power relationships, the way work is designed and the way organizations are structured.

Coping with ‘Temporariness”
In recent times, the Product life cycles are slimming, the methods of operations are improving, and fashions are changing very fast. In those days, the managers needed to introduce major change programs once or twice a decade. Today, change is an ongoing activity for most managers. The concept of continuous improvement implies constant change. In yester years, there used to be a long period of stability and occasionally interrupted by short period of change, but at present the change process is an ongoing activity due to competitiveness in developing new products and services with better features. Everyone in the organization faces today is one of permanent temporariness. The actual jobs that workers perform are in a permanent state of flux. So, workers need to continually update their knowledge and skills to perform new job requirements.

Implications for Manager: Managers and employees must learn to cope with temporariness. They have to learn to live with flexibility, spontaneity, and unpredictability. The knowledge of Organizational Behavior will help understand better the current state of a work world of continual change, the methods of overcoming resistance to change process, the ways of creating a better organizational culture that facilitates change process etc.

Stimulating Innovation and Change
Today’s successful organizations must foster innovation and be proficient in the art of change; otherwise they will become candidates for extinction in due course of time and vanished from their field of business. Victory will go to those organizations that maintain flexibility, continually improve their quality, and beat the competition to the market place with a constant stream of innovative products and services. For example, Compaq succeeded by creating more powerful personal computers for the same or less money than IBNM or Apple, and by putting their products to market quicker than the bigger competitors. Amazon.com is putting a lot of independent bookstores out of business as it proves you can successfully sell books from an Internet website.

Implications for Managers: Some of the basic functions of business are being displaced due to the advent of a new systems and procedures. For example – books are being sold only through internet. Internet selling an organization’s employees can be the impetus for innovation and change; otherwise they can be a major hindrance. The challenge for managers is to stimulate employee creativity and tolerance for change.

Emergence of E-Organization
E- Commerce: It refers to the business operations involving electronic mode of transactions. It encompasses presenting products on websites and filling order. The vast majority of articles and media attention given to using the Internet in business are directed at on-line shopping. In this process, the marketing and selling of goods and services are being carried out over the Internet. In e-commerce, the following activities are being taken place quite often - the tremendous numbers of people who are shopping on the Internet, business houses are setting up websites where they can sell goods, conducting the following transactions such as getting paid and fulfilling orders. It is a dramatic change in the way a company relates to its customers. At present e-commerce is exploding. Globally, e-commerce spending was increasing at a tremendous rate from US$ 111 billion in 1999 to US$ 1.3 trillion by 2003.

E-business: It refers to the full breadth of activities included in a successful Internet based enterprise. As such, e-commerce is a subset of e-business. E-business includes developing strategies for running Internet-based companies, creating integrated supply chains, collaborating with partners to electronically coordinate design and production, identifying a different kind of leader to run a ‘virtual’ business, finding skilled people to build and operate intranets and websites, and running the back room or the administrative side. E-business includes the creation of new markets and customers, but it’s also concerned with the optimum ways to combine Computers, the Web and Application Software. A sizable number of multinational corporations are selling goods and services via the Internet.

Growth rate of e-business: The application of Internet operations are initially covers a small part of the business. At this point, their e-commerce operations are secondary to their traditional business. An increasingly popular application of e-business is merely using the Internet to better manage an ongoing business. Later, there are millions of firms that are now selling anything over the Internet, but they are using e-business applications to improve communications with internal and external stakeholders and to better perform traditional business functions. Some companies are putting maximum effort in improving its internal efficiency and providing support to its wide-reaching dealer network and to on-line sellers by crating a shared and integrated network. The companies wanted to make creasing

E-Organizations: This embraces e-commerce and e-business. State and central governments, municipal corporations are using the Internet for extending all the public utility services more efficiently through internet.

Implications for Managers: The employees must acquire skills, knowledge, attitudes in learning new technology, overcoming any resistance

Improving Ethical behavior:
The complexity in business operations is forcing the workforce to face ethical dilemmas, where they are required to define right and wrong conduct in order to complete their assigned activities. For example, Should the employees of chemical company blow the whistle if they uncover the discharging its untreated effluents into the river are polluting its water resources? Do managers give an inflated performance evaluation to an employee they like, knowing that such an evaluation could save that employee’s job? The ground rules governing the constituents of good ethical behavior has not been clearly defined. Differentiating right things from wrong behavior has become more blurred. Following unethical practices have become a common practice such as successful executives who use insider information for personal financial gain, employees in competitor business participating in massive cover-ups of defective products etc.

Implications for Managers: Managers must evolve code of ethics to guide employees through ethical dilemmas. Organizing seminars, workshops, training programs will help improve ethical behavior of employees. Retaining consultants, lawyers, voluntary service organizations to assist the company in dealing with ethical issues will ensure positive ethical behavior. Managers need to create an ethically healthy climate for his employees where they can do their work productively and confront a minimal degree of ambiguity regarding what constitutes right and wrong behavior.