INTRODUCTION
Perception can be
defined as a process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment. Perception is not
just what one sees with eyes. It is a much more complex process by which an
individual selectively absorbs or assimilates the stimuli in the environment,
cognitively organizes the perceived information in a specific fashion and then
interprets the information to make an assessment about what people select,
organize, and interpret or attach meaning to events happening in the
environment. Since perception is subjective process, different people may
perceive the same environment differently based on what particular aspects of
the situation they choose. For example, some employees may perceive the work
place as great if it has favorable working conditions, good pay. Others may
perceive it as great if it has challenging assignments and opportunity to grow.
Managers should sharpen their perceptual skills so that they are as close to
perceiving people, events, and objects as they truly are. When “misperception”
occurs due to perceptual errors and distortion, managers are bound to make poor
or improper decision.
PERCEPTION
Perception is process
through which short-run changes are made in behavior in response to inputs from
work environment. The process itself consists of two major actions – i) attention
to incoming stimuli and ii) translation of such stimuli into a message that
leads to a meaningful behavioral response. Perception is form of behavior and,
therefore, influenced by at least the following factors: i) characteristics of
the object or source of incoming stimuli (such as a supervisor issuing work
request); ii) the situation or conditions under which the stimuli occur (such
as timing of a message) and iii) characteristics of the perceiving person. The
last category is extremely important in determining the way incoming stimuli
will be interpreted and subsequent response. An individual’s motives, previous
learning and personality will influence perception. Managers must take such
consideration into account in predicting the way their actions and order will
be perceived by others.
Five
Stages in Perceptual Process:
Stage
I: Observation Phase – It depicts the environmental stimuli being observed by the fives
senses of the perceived
Stage
II: Selection of the Stimuli: This is governed both by
factors external to the perceived, such as the characteristics of the stimulus,
and internal to the individual, such as the personality disposition and
motivations of the perceiver.
Stage
III: Organizing Stage – In this stage, the perceiver is
influenced by figure and ground, grouping, and several perceptual errors such
as stereotyping halo effects, projection and perceptual defense.
Stage
IV: Interpretation Stage: This stage is governed by
the perceiver’s assumptions of people and events and attributions about causes
of behavior and feelings.
Stage
V: Behavior Response: In this stage the response of the
perceiver takes on both covert and overt characteristics. Covert response will
be reflected in the attitudes, motives, and feelings of the perceiver and overt
responses will be reflected in the actions of the individual.
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