WHAT IS A PROJECT MANAGEMENT?

It is a specialized branch of management that includes variety of factors such as organization structure, the process of planning and control, human relations etc. It is executed as under:

a)      Decide the scheme of operations.

b)      Break down work into series of operations.

c)      Evolve an orderly sequence or programme.

Every project has three basic attributes, namely

·         The input characteristics

·         Output characteristics, and

·         Social cost benefit characteristics

The input characteristics define what the project requires such as rawmaterials, energy, manpower, financial resources and organizational structure.

The output characteristics define what the project will generate viz. production of additional goods, provision of additional services etc. The social cost benefit aspect affects the equilibrium of availabilities and nonavailabilities in an economy. Thus the benefits which will be accrued to the society have to be carefully evaluated. The project idea needs to be evaluated for its feasibility and the setting up of an enterprise should be based on careful and sound evaluation. Project appraisal brings credibility to a project and projects from in built weaknesses and consequently a healthy and viable industry comes up.

UGC NET Commerce Syllabus Paper II and Paper III

Unit-I :Business Environment :

Meaning and Elements of Business Environment. Economic environment, Economic Policies, Economic Planning. Legal environment of Business in India, Competition policy, Consumer protection,  Environment protection. Policy Environment : Liberalization Privatisation and globalisation, Second generation reforms, Industrial policy and implementation. Industrial growth and structural changes.

Unit-II : Financial & Management Accounting :

Basic Accounting concepts, Capital and Revenue, Financial statements. Partnership Accounts : Admission, Retirement, Death, Dissolution and Cash Distribution. Advanced Company Accounts : Issue, forfeiture, Purchase of Business, Liquidation, Valuation of shares, Amalgamation, Absorption and Reconstruction, Holding Company Accounts. Cost and Management Accounting : Ratio Analysis, Funds Flow Analysis, Cash Flow Analysis, Marginal costing and Break-even analysis, Standard costing, -Budgetary control, Costing for decision-making Responsibility accounting.

Unit-III : Business Economics :

Nature and uses of Business Economics, Concept of Profit and Wealth maximization. Demand Analysis and Elasticity of Demand, Indifference Curve Analysis, Law. Utility Analysis and Laws of Returns and Law of variable proportions. Cost, Revenue, Price determination in different market situations : Perfect competition, Monopolistic competition, Monopoly, Price discrimination and Oligopoly, Pricing strategies.

Unit-IV : Business Statistics & Data Processing :

Data types, Data collection and analysis, sampling, need, errors and methods of sampling, Normal distribution, Hypothesis testing, Analysis and Interpretation of Data. Correlation and Regression, small sample tests : t-test, F-test and chi-square test. Data processing : Elements, Data entry, Data processing and Computer applications. Computer Application to Functional Areas : Accounting, Inventory control, Marketing.

Unit-V : Business Management :

Principles of Management. Planning : Objectives, Strategies, Planning process, Decision-making. Organising, Organisational structure, Formal and Informal organisations, Organisational culture. Staffing Leading : Motivation, Leadership, Committees, Communication. Controlling Corporate Governance and Business Ethics.

Unit-VI - Marketing Management :

The evolution of marketing, Concepts of marketing, Marketing mix, Marketing environment. Consumer behaviour, Market segmentation. Product decisions Pricing decisions Distribution decisions Promotion decisions Marketing planning, Organising and Control.

Unit-VII - Financial Management :

Capital Structure - Financial and Operating leverage - Cost of capital - Capital budgeting  - Working capital management - Dividend Policy

Unit-VIII : Human Resources Management :

Concepts, Role and Functions of Human Resource management. Human Resource Planning, Recruitment and Selection. Training and Development, Succession Planning. Compensation : Wage and Salary Administration, Incentive and Fringe benefits, Morale and Productivity. Performance Appraisal Industrial Relations in India, Health, Safety, Welfare and Social security, Workers’ Participation in Management.

Unit-IX : Banking and Financial Institution :

 Importance of Banking to Business, Types of Banks and Their Functions, Reserve Bank of India, NABARD and Rural Banking. Banking Sector Reform in India, NPA, Capital adequacy norms. E-banking Development Banking : IDBI, IFCI, SFCs, UTI, SIDBI.

Unit-X : International Business :

Theoretical foundations of international business, Balance of Payments. International liquidity, International Economic Institutions : IMF, World Bank IFC, IDA, ADB.

World Trade Organisation-its functions and policies. Structure of India’s foreign trade : Composition and direction, EXIM Bank, EXIM Policy of India, Regulation and promotion of Foreign Trade.

Compunction Effectiveness Vs Sales Effectiveness

It is easier to assess the communication effect of advertising than the sales effect. Many firms try to measure the effectiveness of advertising in terms of sales results but this practice is always misleading. Since, the effect is the result of so many variables, a distinct effect of advertising on sales cannot be correctly measured, Although there may be some exceptions. For example direct mail advertising can effectively be measured by the inquiries received. But in many situations the exact relationship between advertising activity and sales cannot be established satisfactorily.

We can correctly assume that some sales will occur even though there is no advertising or little advertising or conversely there will be no increase in sales after the point of saturation is reached or it may be that sales will show a decreasing trend at this point in spite of large amount of expenditure on advertising is done. It is so because advertising is no the only variable that effect the sales.

Thus, we may conduct that sales effect of advertising is difficult to measure because a number of variables affect the quantum of tales and the contribution of advertisement cannot be measured separately unless all other variables are presumed to be constant. This situation is quite hypothetical and almost nonexistent. Added to this is the fact that advertisement itself is made of a variety of variables such as media, messages, colours, page or time of the day, locations, the size of the headline and the appeals used. Thus even if the advertising variable is separated this would still not answer the question about the effectiveness of the individual components of the advertising campaign. So advertisers try to measure the communication effect of the advertising.

COMMUNICATION EFFECTS OF ADVERTISEMENT

The management should attempt to evaluate the effectiveness of the advertising campaign if the firm’s advertising goals are to be achieved and the ad effectiveness is to be increased. By regular evaluation of the effectiveness, the short comings and the plus points would be revealed and the management would be able to improve the campaign by negating the shortcomings and retaining the favorable point. For this purpose, it is very necessary to know how advertising affects the buyer’s behaviours. But this is very difficult task because measurements are imperfect and imprecise.

The effectiveness of advertising can be measured by the extent, it to which it achieves the objectives set for it. If it succeeds in attaining the objectives. advertising can be said to be effective otherwise it will be a waste of money and time. In this sense, advertising can be recognized as a business activity like other activities.

In a very real sense the integrity of promotional activities rests on how well those activities work. An advertising budget that is spent on some poorly defined task or on undefined tasks may be regarded as an economic waste as compared to that spent to achieve the well defined objectives for which the results can be measured. Any social institution upon which a significant portion of our total productive efforts is expanded should be able to point to its specific accomplishment. Indeed, it is a source of discomfort that specific results of advertising activities have not always been subject to precise measurement. Both practitioners and critics feel that promotional activities should only be accepted as socio – economic – institution with full right and privileges “when the means exist to prove that advertising super are productive rupees’ It is undoubtedly a source of embarrassment that we cannot exactly measure the effectiveness of advertising in definitive terms.

The exact result of advertisement expenditure is very difficult to predict because.-

(a)    The reaction of consumer – buyers to the advertising efforts cannot be known in advance.

(b)   The reaction of competitors in the field cannot be guessed in anticipation and

(c)    The unexpected events (such as change in social and economic environment and the government policies etc.) cannot be accurately anticipated. Such events may influence the results of the advertising efforts.

If we take a hypothetical case of a retailer who contract to spent Rs.5000 on advertisement with a local newspaper for a special sales even. The advertisement is seen and the response is much grater than it is anticipated. What caused the success of sale? They message theme colours etc., of the advertisement or the low prices quoted during the sale of the superior quality of the product or absence of competition in the market on the day or the favorable. Weather conditions or the goodwill of the firm etc. The overwhelming success of the sale is the joint result of all the above variables and it is quite impossible to isolate the role of any one variable. It is so because the cause and effect – relationship cannot be established in advance when a multitude of variable impinge upon a particular event. It is entirely possible that a poor advertising support may push up the sale because everything else falls into its proper place or the reverse may be possible. But it does not mean that that we cannot measure the effects of particulars advertising effort.

The advertising executives are much concerned about the assessment of the effectiveness of the advertising efforts. For this purpose, the management needs answers to such questions as: was the advertising campaign really successful in attaining the advertising goals? Were our T.V. commercials as good as those of our competitors? will the print advertisement, which we have designed, make consumers a ware of our new product? To get answers of these questions, various tests of effectiveness (Pre- tests and post – tests ) are deeded to determine whether proposed advertisement should be used, and if they are not satisfactory how they might be improved, and whether on going campaign should be stopped continued or changed. Pre- tests are conducted before exposing target consumers to the advertisements and post tests after consumers have been exposed to them.

As indicated earlier, the advertisers are interested in knowing what they are getting for their advertising rupees, So they test the proposed advertisement with pretest and measure the actual results with a post test. In the past, protesting was done by the advertising agencies but now the advertisers have been taking an increasingly active role in protesting process. Pretest may be done either before an advertisement has been designed or executed after it is ready for public distribution or at both points.

During protesting there is often research on three vital questions:-

(i)                 Do consumers feel that the advertisement communicates something desirable about the product?

(ii)               Does the message have an exclusive appeal that differentiates the product from that of the competitors?

(iii)             Is the advertisement believable?

Although a lot of money is spent on protesting yet the advertisers like to confirm the results by post testing of their promotional campaigns due to the following reasons:-

(i)                 There is a need produce more effective advertising by retaining the good and removing the bad.

(ii)               The advertising executives can prove to the satisfaction of the management that a higher advertising budget will benefit the firm.

(iii)             There is a need for measuring the results to determine the level of expenditure that is most promising.

Most research focuses on the communication effect rather than sales effect because it is a long run process. In the short run, however sales may be slight and important but in the long run its effects ob brands and companies may be of great importance. Indirectly it will affect the sales in the long run, by changing the consumer awareness and attitude. The advertisers are therefore, concerned with their impact on consumer awareness and attitude. The communication effect on sales may be presented in the following figure:-

Communication Effect on Sales

Awareness

↓

Attitude

↓

Trial

↓

Satisfaction

↓

Purchases or repurchase

Awareness builds a favorable or at least a curious attitude towards the product which leads to experimentation. If consumer is satisfied with the trial he may decide to purchase the product.

There are many critical and unresolved issues in determining how to test the communication effects of advertising. Among these are:-

(1)               Exposure Conditions – Should advertising be tested under realistic conditions or under more controlled laboratory conditions?

(2)               Execution – Protesting a finished advertisement as an expensive and time consuming. Does protesting a preliminary execution produce accurate and useful data?

(3)               Quality Vs. Quantity Data- Quantitative data are the easiest and the almost precise measurement. But qualitative data collected through interviews may provide information that short answer questions never can.

Many types of advertising tests are conducted in T.V. commercials are tested by inviting a group of people to the studio to view a programme. The audience is then surveyed about the commercials. Print advertisements are tested through dummy magazine portfolio tests.

UGC NET Management Paper II & Paper III - syllabus

Unit – I

• Managerial Economics – Demand Analysis -Production Function
• Cost – Output Relations
• Market Structures
• Pricing Theories
• Advertising
• Macro – Economics
• National Income Concepts
• Infrastructure – Management and Policy
• Business Environment
• Capital Budgeting

Unit – II

The concept and significance of organisational behaviour – Skills and Roles in an organisation – Classical, Neo – Classical and Modern Theories of Organisational Structure – Organisational Design – Understanding and Managing individual behaviour personality – Perception – Values – Attitudes – Learning – Motivation.Understanding and Managing Group Behaviour, Processes – Inter – personal and group dynamics – Communication – Leadership – Managing change – Managing conflicts. Organisational Development.

Unit – III

• Concepts and perspectives in HRM; HRM in changing environment.
• Human Resource Plarming – Objectives, Process and Techniques.
• Job analysis – Job Description.
• Selecting Human Resources.
• Induction, Training and Development.
• Exit policy and Implications.
• Performance Appraisal and Evaluation.
• Potential Assessment.
• Job Evaluation.
• Wage Determination.
• Industrial Relations and Trade Unions.
• Dispute Resolution and Grievance Management.
• Labour Welfare and Social Security Measures.

Unit – IV

• Financial Management – Nature and Scope.
• Valuation Concepts and Valuation of Securities.
• Capital Budgeting Decisions – Risk Analysis.
• Capital Structure and Cost of Capital.
• Dividend Policy – Determinants.
• Long – Term and Short – Term Financing Instruments.
• Mergers and Acquisitions.

Unit – V

• Marketing Environment and Environment Scanning; Marketing Information Systems and Marketing Research; Understanding Consumer and Industrial Markets; Demand Measurement and Forecasting; Market Segmentation – Targeting and Positioning; Product Decisions, Product mix, Product Life Cycle; New Product Development; Branding and Packaging; Pricing Methods and Strategies.
• Promotion Decisions – Promotion mix; Advertising; Personal Selling; Channel Management; Vertical Marketing Systems; Evaluation and Control of Marketing Effort; Marketing of Services; Customer Relation Management;
• Uses of Internet as a Marketing Medium – Other related issues like branding, market development, Advertising and retailing on the net.
• New issues in Marketing.

Unit – VI

• Role and Scope of Production Management; Faculty Location; Layout Planning and Analysis; Production Planning and Control – Production Process Analysis; Demand Forecasting for Operations; Determinants of Product mix; Production Scheduling; Work measurement; Time and Motion Study; Statistical Quality Control.
• Role and Scope of Operations Research; Linear Programming; Sensitivity Analysis; Duality; Transportation Model; Inventory Control; Queueing Theory; Decision Theory; Markov Analysis; PERT / CPM.

Unit – VII

• Probability Theory; Probability distributions – Binomial, Poisson, Normal and Exponential; Correlation and Regression analysis; Sampling theory; Sampling distributions; Tests of Hypothesis; Large and small samples; t z, F, Chi – square tests.
• Use of Computers in Managerial applications; Technology issues and Data processing in organizations; Information systems; MIS and Decision making; System analysis and design; Trends in Information Technology; Internet and Internet – based applications.

Unit – VIII

• Concept of Corporate Strategy; Components of Strategy Formulation; Ansoffs Growth Vector; BCG Model; Porter’s Generic Strategies; Competitor Analysis; Strategic Dimensions and Group Mapping; Industry Analysis; Strategies in Industry Evolution, Fragmentation, Maturity, and decline.
• Competitive strategy and Corporate Strategy; Transnationalization of World Economy; Managing Cultural Diversity; Global Entry Strategies; Globalisation of Financial System and Services; Managing International Business; Competitive Advantage of Nations; RTP and WTO.

Unit – IX

• Concepts – Types, Characteristics; Motivation; Competencies and its development; Innovation and Entrepreneurship; Small business – Concepts Government policy for promotion of small and tiny enterprises; Process of Business Opportunity Identification;
• Detailed business plan preparation; Managing small enterprises; Planning for growth; Sickness in Small Enterprises; Rehabilitation of Sick Enterprises; Intrapreneurship (Organisational Entrepreneurship).

Unit – X

• Ethics and Management System; Ethical issues and Analysis in Management; Value based organisations; Personal framework for ethical choices;
• Ethical pressure on individual in organisations; Gender issues; Ecological consciousness; Environmental ethics; Social responsibilities of business; Corporate governance and ethics.

Keying the Advertising

It is a fashion to advertise. Every advertiser wants to assess the effectiveness of advertising. The problem of assessment becomes more complicated when advertiser advertises through various media. Selection of media is not an easy job. Which media responded to the satisfaction of the advertiser? Is not an easy question to be answered? In other words there arises the problem of choosing how to advertise? and through which media’ Naturally one would select a media – mix that would serve one purpose the most. This can be easily done by keying the advertising. Keying means to adopt such methods at the time of adverting so that results may be very easily assured and to do so either of the following may be adopted.

1. Different address may be given to difference media, so that enquiries received may be scrutinized to find out which media, responds the best. The best media may be selected and continued for advertisements and the rest may be stopped to avoid unnecessary waste of time and money.

2. Different papers may be selected for the advertisement of different departments. so as to know which paper suits the requirements and of which department.

3. A coupon, blank order or space may be provided with the advertisement paper with a request that all requires should be media along with the coupon, or blank order or space duly filled in.

4. A request can be made to the enquirer or the prospective buyer, along with the advertisement that he should mention the name of the particular media which is the source of his information while making any enquiry. A scrutiny of all those inquiries may give an idea which paper or media is the best suited.

Concurrent Methods of testing Advertising Copy

Under this method, tests are conducted while the consumers are exposed to different types of media. For instance, a magazine reader may be observed while reading the magazine.Which carries an advertisement? The concurrent methods are

1. Consumer diaries
2. Co-incidental surveys and
3. Electronic devices.

1. Consumer diaries

Under this method, diaries are supplied to a few selected customers. They are also informed to record the details of advertisements they listen or read. The diaries are collected periodically. The result obtained from such a survey reveals the effectiveness of advertisement.

2. Co-incidental surveys

This method is also called as co-incidental telephone method. Under this method, samples of customers are selected and calls are made at the time of broadcast of the advertisement programme. The data obtained and analysed will give a picture about the effectiveness of an advertisement.

3. Electronic devices

Now day’s electronic devices are widely used to measure the effectiveness of an advertisement. They are mainly used in broadcast media. These are auto meters, track electronic units etc.