Selling
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Marketing
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1. Selling starts with the seller, Selling focuses with the needs of the seller. Seller is the center of the business universe. Activities start with seller’s existing products.
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Marketing starts with the buyers. Marketing focuses on the needs of the buyer. Buyer is the centre of the business universe. Activities follow the buyer and his needs.
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2. Selling emphasizes on profit. It seeks to quickly convert ‘products’ into ‘cash’; concerns itself with the tricks and techniques of pushing the product to the buyers.
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Marketing emphasizes on identification of a market opportunity. It seeks to convert customer ‘needs’ into ‘products’ and emphasizes on fulfilling the needs of the customers.
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3. Selling views business as a ‘goods producing processes’.
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Marketing views business as a ‘customer satisfying process’.
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4. It over emphasizes the ‘exchange’ aspect without caring for the ‘value satisfactions’ to the buyers.
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It concerns primarily with the ‘vale satisfactions’ that should flow to the customer from the exchange.
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5 Seller’s convenience dominates the formulation of the ‘marketing mix’.
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Buyer determines the shape of the ‘marketing mix’.
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6. The firm makes the product first the then decides how to sell it and make profit.
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The customer determines what is to be offered as a ‘product’ and the firm makes a ‘total product offering’ that would match the needs of the customers.
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7. Emphasizes accepting the existing technology and reducing the cost of
Production.
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Emphasis’s on innovation of adopting the most innovative technology.
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8. Seller’s motives dominate marketing communications.
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Marketing communications acts as the tool for communicating the benefits/ satisfactions of the product to the consumers.
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9. Costs determine price.
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Consumer determines price.
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10. Transportation, storage and other distribution functions are perceived as mere extensions of the production function.
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They are seen as vital services to provide convenience to customers.
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11. There is no coordination among the different functions of the total marketing task.
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Emphasis is on integrated marketing approach.
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"Good management consists in showing average people how to do the work of superior people"
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