MANAGEMENT PORTAL
"Good management consists in showing average people how to do the work of superior people"
Thursday, September 1, 2011
Frank (USA, 1867 - 1924) and Lillian (U.S.A, 1878 - 1912)
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The ideas of Taylor were also strongly supported and developed by the famous husband and wife team of Frank and Lillian Gilbreth. They b...
Customer Satisfaction Process:
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At the heart of any successful strategy to ‘ manage ’ customer satisfaction is the ability to “ listen to the customer ”. They suggest fi...
Customer Satisfaction
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Oliver defines Customer satisfaction as follows “ Satisfaction is the customer fulfillment response. It is a judgment that a product or s...
Henry Lawrence Gantt (USA, 1861 - 1819)
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H.L Gantt was born in 1861. He graduated from John Hopkins College . For some time, he worked as a draftsman in an iron foundry. In 18...
Wednesday, August 31, 2011
Taylor's Scientific Management (USA 1856-1915):
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Started as an apprentice machinist in Philadelphia , in USA . He rose to be the chief engineer at the Midvale Engineering Works and late...
Tuesday, August 30, 2011
CRM from the Business Strategy Perspective
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CRM from the Business Strategy Perspective: The Business Strategy perspective has most in common with many of the lessons and topics co...
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CRM from the Customer Life Cycle (CLC) Perspective
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The Customer Life Cycle (CLC) has obvious similarities with the Product Life Cycle (PLC). However, CLC focuses upon the creation of and ...
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